it made me so angry because it was obvious he just stole what i was trying to ship out. Amazon loses money. Keep digging with those folks. Amazon is brilliant at providing refunds or replacements for items if it’s within 30 days of purchase. They don't want to pay for fraud so they end up accidentally (?) Press J to jump to the feed. I sold a item to a buyer recently. My suggestion (again not legal advice) is keep calling until you get someone who will help. Accidentally Sent the Wrong Item Back to Amazon Hello all, I've done something pretty stupid. I usually send them a photo of what was sent together with a photo of what was returned. If they will not help ask to escalate and speak to a manager. Do not advise posters to call the media or to post on social media. You can use this page to learn about our return policies. For example, the offender may return stolen merchandise to secure cash, or steal receipts or receipt tape to enable a falsified return, or to use somebody else's receipt to try to return an item picked up from a store shelf. Please update the body of your original post to include this information. If you want your money back for the item, click the refund button. By Chandra Steele. Return fraud is the act of defrauding a retail store via the return process. If you inspect a returned item and find that it’s unopened and still in new condition, you can send it back to Amazon to sell it. Any recourse? Am I screwed? As i literally just got off the phone with amazon "brilliant" costumer support. Yes I'm aware of that. You failed to … I've returned the item, and no, I couldn't get postage with auspost less than $100 (It is the best part of 5kg). Problem solved! They had the best price at that time. Close. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us . If they see that an item has been opened by the customer, they will mark it as “Customer Damaged,” and it cannot be put back in your fulfillable inventory. Amazon is quizzing customers over returned items and has even banned accounts from which even 10% of ordered items were returned, according to a report. March 31, 2016 facebook. The buyer still hasn't recieved the item yet, but I'm planning on letting them know about this ahead of time so they aren't suprised when they open the box to see the wrong item inside. So, Amazon was a new experience for me too. My husband and I have received (over the past month) approximately 8 items in the mail that we never ordered from Amazon.com. Something like this happened with me few years back. The item will be inspected and the issue will be diagnosed. I'ts just I called them about 3 times already and I keep getting different reps. Unfortunately this is very common. Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. Returned wrong item. Close. Now, you might be one of the real people who actually got the wrong item delivered, but if there is any history at all of returned items for being incorrect they might have straight-up flagged your account. We scan the items serial number to the invoice, when this happens to us we take plenty of pictures showing exactly what was returned and then attach a copy of the invoice to the reply on Amazon messaging. £150 of Ciaté nail polish for £34 all-in. If it was a third party seller they may be correct. Here's a selection of some of the complaints we've seen about Amazon Prime on our forum: Bluehoops says: "I got an unexpected balance appear on an old credit card, and on investigation discovered that Amazon had deducted £79 from my card as an annual charge for their Amazon … We were open at the time, but the driver didn’t bother to even get the package next to the door. I ordered a collectible statue on amazon for $90. Edit: I called them and they said they'd try to get the item back to me but my refund has already been processed. Wanna thank everyone in here for tips! LocationBot 4.97 23/269ths | Report Issues, my experience with amazon is that they generally will do anything to make the customer happy. Please review the following rules before commenting further. Press question mark to learn the rest of the keyboard shortcuts. none of their rules and policies seem to be consistent. Something like this happened with me few years back. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. Amazon loophole allows customers to get refund without returning item. Head to your order list and the option is right there. We send these items back to the person and mark their account as Fraud. the UPS worker i handed it to denied it ever happening on a three way call as well. Not just free shipping back to Amazon, Amazon still charges you, the seller, their share of fees, returned or not, Amazon’s fault or not. I'll be chasing up the postage refund tonight.