Review #1209377 is a subjective opinion of poster. What company in the world sells products with NO warranty. Get the best deal for Procom Natural Gas Home Space Heaters from the largest online selection at eBay.com. Winters over,I still have a defective product with no refund or replacement. This problem is fixable. ProCom Heating, Inc. is the World’s leading manufacturer of heating appliances. The heater won't operate properly if the pilot flickers, is too weak or goes out, and the cause could also be blockages in the pilot tube. Depending on the type of heater you have, this repair may or … I e-mailed the company Jan.23 they replied 14 days later. Get Questions Answered Instantly. It took numerous emails and phone calls to even get to this point. But unfortunately, your patio heater seems to be out of order. ProCom does not guarantee their Vent-Free products to operate correctly above 4500 Ft. above sea level. ProCom MGB100 Wall Heater Blower for Units Over 10000 BTU. Need Help? Do you have something to say about Procom Heating? Unanswered Procom Heating and Cooling questions & open problems. See Prices; Procom Gas Heater MN100TBA. Have something to share about ProCom? Thank you for your hard work.. sans-serif;">Complaint # [redacted] complaint against PROCOM inc, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted], Dear Sir/Madam,On 12/9/we received the requested part that was on back order from our supplier and the part has been shipped to the customer on 12/10/at no charge.The UPS tracking # for this part is [redacted] Customer Service ManagerProCom Heating Inc, Procom defective heater Purchased a ventless heater. PCK110VT heater pdf manual download. See Prices ; Procom Gas Heater MN100TPA. SKU: 134153799. For $75 he came out and said it was the heater. Pros. Just push a button for easy ignition, stand back and enjoy a great source of dependable, affordable heat. Add Comment. Thank you for your review. Procom Gas Heater User Manual. Procom has patented dual fuel and NexGen dual fuel technologies that are on the forefront of innovation. ProCom Safety Pilot Manual Valve Kit and LP Conversion Kit (2) Model# 190031 $ 59 99. This is the updated version of the ProCom Model MD300TBA. If your heater turns on but it’s blowing cold air, turn it off and check to make sure there’s nothing obstructing the blower. Procom Gas Heater User Manual. I e-mailed the company Jan.23 they replied 14 days later. View and Download Procom PCK110VT owner's manual online. It didn't work properly when it arrived. Vent-Free Propane Heater (18) Model# ML100TBAHR $ 137 91. 3.6 (15) was save . Did file BBB complaint. All you need is the proper knowledge, the right tools, and some determination. This started in December 2017 it's now February 2018 still not solved........ Haved tried for a week to cancel an order. You can also Narrow by type, power source, model and size or choose one of our ProCom propane heater feature picks. (he recommended sending heater back) . Since this incident, we have updated our phone system and updated our policies and procedures to assist our customers in a timely manner. There are propane and gas models available. Not to have me keep spending money on a dangerous malfunctioning product they sold me. Vent-Free Gas Wall Heater Blue Flame. These heaters work in a more “traditional” way, at least from most people’s point of view, as they use the natural gas or liquid propane to create a flame that heats up the air around the heater. Range is one problem. Pages: 24. Which begins my work on their defective heater. Add to Cart 572564 [ ] Clearance Clearance* *Select items Sale Sale* *Select items Compare { } AZ Patio Heaters Diesel Shop Heater, HIL-SHOP-D125. Maybe there is need for investigation if company will not be accountable. how can I tell if the remote is bad... remote on my procom stove will not ignite. It didn't work properly when it arrived. In fact, it’s pretty common. BoFiT Optimization offers all functions of the shared ProCom Data Hub, including time series management, connectors to adjacent systems, data transport mechanisms, import and export as well as workflows for process automation. Procom Gas Heater User Manual. Poor communication. ProCom Natural Gas Ventless Plaque Heater - 10,000 BTU, Model - MN100HPA Infrared Plaque Ventless Natural Gas Space Heaters make supplemental heating fast and easy! From United States; Customs services and international tracking provided. I placed an order called them next day morning to hold my order, guess what? PORTABLE FORCED AIR HEATERS, KEROSENE/DIESEL HEATER WITH BUILT-IN THERMOSTAT. Covid-19 Status: Our warehouse is open with minimal staff to ship essential parts to our online customers. ProCom Propane Heater. Both types of heating are safe provided the specific unit has been certified and installed according to the manufacturer’s instructions. Review #1406770 is a subjective opinion of poster. We were told it was not eligible for return because it was a reconditioned model EVEN if it came in DOA. Oven bake heating element with push on wire terminals. ProCom Heating's infra-red space heaters are assembled and feature a new slimmer cabinet design and the latest advancement in vent free infra-red burner design. What happened? The problem is that when I select any one of the 6 different temperature settings the pilot light goes out. it's 3 yrs old. I have been trying to contact customer service for about 2days now with no luck thanks. Problem: Heater is blowing cold air. The pilot light will stay lit. during the year it started having problems lighting. I've blown out the air inlets as recommended. See Prices; Showing Products 1 - 11 of 11 Problems & Solutions. Regards, [redacted] ProCom Heating will honor all service parts request on our products for the entire warranty period of the product as clearly stated in the warranty agreement on the back of each product owner's manual.Should the customer require a replacement part for the product after the warranty period, we will provide the phone numbers for aftermarket parts suppliers where the part can be purchasedIf replacement part are still available on a product that is years old, I originally called and waited an hour for my first callI was instructed to purchase a partThe same things went wrong and I waited for another hour on my second call only to get passed to a supervisor that has not returned emails that I sentIt has been over a weekThis is a disgrace of customer serviceI had a heating professional come out to find that the replacement piece I purchased is not working properly and I can't get ahold of anyone at the office where my CC was run to send another part, This is in response to customer complaint [redacted] At the time the customer requested a replacement part for their unit, we were out of stock on that particular partWe were awaiting shipment from our supplierWe have since received the part from the supplier and the part has been sent to the customer to resolve the issue Thank You, [redacted] ProCom Heating Inc[redacted], Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ProCom NEVER addressed the fact that I was hung up on by one of their customer service reps and want an apology for thatThey also had absolutely nothing to do with me returning the fireplace to get another one that actually works...I paid to have it disconnected, I took it in to the store, unloaded it, had to find one at a different store and go get that one, then I had to pay again to have it connected Regards, [redacted], Thank you for contacting Procom HeatingWe apologize for the inconvenience regarding your experiencing when contacting our Customer Service DepartmentWe will make sure to forward your feedback to the appropriate teamWe have confirmation that we received your return on 12/11/and a professional inspection has been completed on 12/15/We have notified our Accounting team to process your refund.Please note that you would be refunded in full for the amount of the productPlease accept our apologies for any inconvenienceSincerely, Procom Heating, Thank you for contacting Procom HeatingWe apologize to hear about the issues you experienced with your unitPlease note that you purchased a reconditioned unit Factory Reconditioned ProductsLimited Warranty: Factory Buys Direct warrants factory reconditioned products and any parts thereof to be free from defects in material and workmanship for a period days from the date of first purchase from an authorized dealer provided the product has been installed, maintained and operated in accordance with Factory Buys Direct’s warnings and instructionsNo return will be authorizedParts will be provided to repair the product.We are authorizing you to provide postage and return your unit to us in 24-business hours for rework under warrantyOnce we fix your unit, it will be returned back to youPlease return to the following return address: [redacted] ***Do not return products that have been filled with fuelYou must drain all fuel before returning the product(s)Thanks, Procom Heating, I am letting you know that PROCOM Contacted me and I was given a full refundThank you for your hard work..Complaint # [redacted] complaint against PROCOM inc, Dear Sir/MadamThis is in response to complaint I D # [redacted] received 1/12/16The customer stated that they were unable to contact ProCom Heating Technical SupportWe have Technical Service Representatives that assist over customers dailyAccording to our phone system records the longest wait time average for November was 11:26.A Supervisor was able to contact the customer after several attempts and assist the customer with the troubleshootingThe part needed to resolve the issue is being sent to the customer at no chargeThe customer has been given the correct toll free number should they need assistance in the future, Dear Sir/Madam, This in inresponse to claim # [redacted] Customer [redacted] Our Technical Service Records show that the cus***er contacted our Service Department regarding two vent free appliances that were not operating properly The Technical Service Representative noted that the self installed units had symp***s of low supply pressure and suggested that a liscensed installer do the installation and pressure adjustments The customer called back and stated that the gas pressure had been set correctly and declined further troubleshooting assistance,requesting new replacement units be sent directly to himThe Service Representative advised that we could only assist with troubleshooting and replacement parts as indicated in the Warranty Agreement on his owners manualThe customer was advised that if he wanted replacement units he would have to simply return the units to the place of purchase (Lowes) for replacement Lowes advised that the customer bought the last two units off the display at a discounted price and that a special order for the seasonal items would have to be ordered for replacement [redacted] ProCom Heating Inc. Customize the heat output with the manual settings and churn out 10,000 BTU's to warm up to … Also for: Md300tga, Md100tba, Md200tba, Md100hba, Md200hba, Md300tba, Md300hba, Md200tba-bb, Md300tba-bb, Md200hba-bb, Md300hba-bb. 4.3 out of 5 stars 110. (59) 59 product ratings - ProCom Kerosene Forced Air Heater - 80,000 BTU, Multifuel, Model# PCK80T Guess what! Very poor company service!! I purchased a Procom heater Model-PCK110VT for a Christmas present. Customer service is bad and when you receive a malfunctioning product you will have to pay again out of your pocket to get product back to them. Review #1184030 is a subjective opinion of poster. We purchased a ProCom heater from these people. Then the woman that I talked to said I had to get my installer to come out and make sure it was the unit and not the hookup. 62 $179.99 $179.99. This continued on I called Customer Service they said to clean the solar cell which I did. Instantly you go for the patio heater to save your day. Review #1024910 is a subjective opinion of poster. Pages: 23. This compact unit is made from durable steel and uses standard liquid propane tanks for fuel. Also for: Pck160vt, Pck175vt, Pck220vt. BoFiT Optimization runs under current Windows operating systems and requires database access. ProCom 80,000 to 110,000 BTU Portable Kerosene Heater (11) Model# 200049 $ 249 99. Review #1158725 is a subjective opinion of poster. These commercial grade forced air heaters are made with heavy duty grade components for long lasting use. ProCom blue flame icehouse heater liquid propane manual thermostat control with hose and regulator. Then the woman that I talked to said I had to get my installer to come out and make sure it was the unit and not the hookup. Package in perfect condition so not sure when log was broken. What can we help you with? They shipped out my order now I have to return the product ending up paying 15% restock fee. We purchased a ProCom heater from these people. Which begins my work on their defective heater. All of the websites and are out of stockAnd all suppliers have told me that Procom has discontinued the part and that it is no longer available When I had mentioned this to a Procom representative, her response was "oh well, check EBay" I think that, if parts are not available within years, that they would at least offer a suitable offer with a prorated discount on new productSince the part that I am looking for is a remote unit, one would think that there may be a newer version that will replace the olderThis is one of the options that I suggested to the rep, and her reply was "it won't work" I asked her why will it not work, and she could not answerAs a technical engineer, I always want to know the specifics I believe only a disreputable company will only honor its service parts for a year? Bought procom heater mnsd200tba having problems with getting pilot light to work. On … $150.62 $ 150. Take this time at home and knock out some home improvement tasks! Pissed Consumer © 2020 All The first factor in how safe a heater that is ventless is the gas you use for it. Product Rating is 4. And maybe complaints filed with Amazon and other mass marketing companies to affect the company's bottom line. Update gas company deamed the heater defective they discontented the propane heater, red taged it can't reach them e mailed no response reporting to a news station. Factory Buys Direct - Procom Heating Heater Review, If you wish that your prior post be removed, submit a notarized letter, Trying to handle problems of any kind with an order. Dear Sir/Madam,This is in response to customer complaint # [redacted] The back ordered part needed for this customer has been received and the part has been sent at no charge on 12/07/directly to the customer.The UPS tracking number for this order is [redacted] Mike [redacted] Customer Service ManagerProCom Heating Inc, Dear Sir/Madam, This is in response to claim# [redacted] On 2/18/our Customer Service Representative contacted the installer regarding details of this issue and was advised that the customer had returned the unit ti the place of purchase for an exchange ProCom Heating Inc, Dear Madam/Sir This is in response to customer complaint I D # [redacted] Our Technical Service Department contacted the customer regarding this issue today prior to buisness hoursThe Representative confirmed the non warranty replacement part required for repair and advised how to place the part order [redacted] ProCom Heating Inc, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their response does not reflect their months of avoidance of emails, calls, and misinformation in spite of professional installation they originally insisted that the problems could only be due due to my gas line pressurerefused to honor warranty until gas line pressure was verified , had another technician verify the pressure And trouble shoot the units in december, they promised some easily replaceable parts that would solve the problem or they would accept the units back for repair/replacement , they never sent the partsin january they said my contact info and emails had been lost after additional months of hours on hold and unanswered calls, the customer service rep was expecting me to completely disassemble the units to adjust settings and possibly replace partswhen I questioned him about their original policy was no guarantee/warranty except for professional installers , he then issued a 'reference number' and agreed to replace the units to lowes within hours of my return of the original productsafter weeks, they advised lowes they had no replacements on hand and wanted a PO for next seasons models...I am shocked a company could have so little concern for their customers and ultimately for the user of their products.Regards, [redacted], Yes they refuse to send me my return label to fix there gas valve I returned the damn unit to the store and bought a new one 4 times and each one leaks gas and no it is not me I am a service manager and run my own company this is a BS company and has faulty defective product that can KILL if it explodes... What blantant disreguard for human life.. @$$holes, This in response to customer complaint ID# [redacted] received on 10/21/ ProCom Heating will honor all service parts request on our products for the entire warranty period of the product as clearly stated in the warranty agreement on the back of each product owner's manual /> Should the customer require a replacement part for the product after the warranty period, we will provide the phone numbers for aftermarket parts suppliers where the part can be purchasedIf replacement part are still available on a product that is years old Sincerely, [redacted] Customer Service Manager ProCom Heating Inc, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [How could Procom provide a replacement part when there are no replacement pats available anywhere? They want me to pay to send their brand new heater back for repairs at my expense. It’s also an excellent option for use in the garage or RV. I have 13 e-mails from They had me have a service man come check heater, line pressure and cleaning of the heater etc. ProCom 80,000 BTU Portable Kerosene Heater (18) Model# 200053 $ 169 70. You sit on hold for an hour every time you call customer service. Shop at eBay.com and enjoy Fast & Free shipping on many items! Review #2289949 is a subjective opinion of poster. I purchased a heater made by this company from my local hardware store On December 22nd I open the box and installed the heater with a professional heating company After spending the time and money of installing and running gas to this new heater, the licensed tech brought to my attention that the propane/natural gas switch was broken and not working properly I called the company that sold the unit [redacted] , they informed me that this model was not being made any more and to try calling ProCom for a replacement part Procom informed me that they do not have this part and there was nothing they can do for me I then called [redacted] back and they still had nothing they could do for me I could see if I purchased this unit and it was old, but after years this company has no parts to fix their units I have spent a lot of money on this unit and installing it, and to no luck I have a new heater and cannot fix it!! Tried using it the first of January, hard to lite and wouldnt stay lit. Sent broken log with gas heater. If I purchase a defective appliance today and that Company continues to send me parts to work on their defective product until the warranty runs out while refusing to replace the product seems fraudulent to me. Now this year it won't light at all. I have called them, emailed them to get heater replaced. It doesn’t need electricity to operate, which makes it ideal for emergencies. More work on their defective product. When I called today 3/13/2018 they say that it is not returnable under any circumstances. Procom Heater Parts. or just min. Affordable; 5 heat settings; Cons. Moreover, you can fix it by yourself. I called customer service they said to move the ignitor closer to the flame,it broke loosening it up. When a propane heater won’t stay lit, often what is happening is that the propane heater may sense that the flame is defective in some way, triggering the propane heater’s safety functions and causing it to shut off. We stock parts for the Procom line of oil fired heaters. DO NOT BUY FROM THIS COMPANY. The problem may be a genuine defect or it could be an issue with the sensor. Rights Reserved, You Are About to Contact PissedConsumer.com. Wait time. Oracle and PostGreSQL are supported. Since these are gas heaters, this company can cause fires and possibly deaths Sue to substandard products, if company continues to rip people off. What kind of Company expects their customers to work on new products instead of refunding or replacing them? Procom Heating &... | Posted on Apr 02, 2018 | Be the first to answer. 3.9 out of 5 stars 146. MD300HGA gas heater pdf manual download. Procom Mg10Tbf Ventless Dual Fuel E Flame Ostat Control Wall Heater – 10,000 B. FREE Shipping by Amazon. Procom Model numbers include - PCK80T PCK110VT PCK160VT PCK175VT PCK220VT. I have replaced the regulator still will not stay lit when trying to select one of the temperature settings. Paid him out of my pocket. C $86.99; Buy It Now +C $49.48 shipping; 13 Sold. I sent them that message. Convert Your Fireplace to Natural Gas with a Fireplace Insert A fireplace insert is like a wood stove that has been modified to fit within the firebox of … This NEW advancement provides more heat per Ceramic Plaque when incorporated with our patented dual fuel burner technology. We were told it was not eligible for return because it was a reconditioned model EVEN if it came in DOA. ProCom Wall Heater Blower for Ventless Liquid Propane Gas Blue Flame Heater. Limited time deal. ProCom Kerosene Forced Air Heater - 125,000-175,000 BTU, Multifuel - Model# PCK175VT, 200051. From there, the heat will move toward the ceiling and then – through the rest of the room. System requirements . All I ask them to do was to send a replacement heater. Our accounting department issued a refund to the original payment method on 01/17/2017. View and Download Procom MD300HGA manual online. We made about 10 calls and emails on it. I receive an email almost every day trying to sell me something else, what a joke! Pages: 23. We made about 10 calls and emails on it. We do apologize for the way your item was packed and arrived, if you wish to further discuss these issues further please feel free to contact us. Worst customer service ever. The patio heater will not stay lit. If this is the case, you’ll have to replace it with a part that has the same voltage and wattage. Propane has been a good way to heat many homes for a lot of years now, but the safety precautions you need to take when using it should be always practiced. ProCom Heating’s Portable Outdoor Forced Air Heaters provide a high level of heat output buy circulating heat throughout and area. If you clear any debris or blockage and the problem persists, you could have a faulty heating element. Just push a button for easy ignition, stand back and enjoy a great source of dependable, affordable heat. I have been trying to call them for 5 days no one answers the phone, sent them two emails they never respond. Procom Heating &... | Posted on Apr 02, 2018 | Be the ... Our procom propane heater has just started going out I ignite the pilot the burner comes on & stays on for a few days a couple hrs. Sort by . The heater malfunctions when thermostat is set below 3. ProCom heater parts, fireplace parts, gas log parts and stove parts for the brands of ProCom, ProCom Select and HearthSense You have no items in your shopping cart. These blue flame gas heaters heat the air first, circulating the warmth through the room, much like your central heating system. We are processing your message. It also burns fuel pretty quickly, which can make it costly to keep running. Not only are Jan 23 -Mar.2 I got a typical model from Lowe's a Procom ventless 30,000 BTU module last winter. We inspected 7 unrivalled ProCom propane heaters over the latter 2 years. Use RevDex to, Increase visibility and credibility of your review by. Our Price: $24.61: Compare At: $29.29: You Save : … P.S. Have spent 30 days trying to get replacement, but no response from company after multiple contacts. Awaiting your response, Description: Appliances - Major - Dealers, Address: 7738 S Grant St, Willowbrook, Illinois, United States, 60527-5945, Sharing is caring! I'd have to fidget with the pilot know click,click,click. Usually ships within 2 to 3 days. The first thing a blue flame heater will warm-up is the wall to which it’s installed. I practically begged them to send me a good one and I'd return the defective one. Procom defective heater I purchased a Procom heater Model-PCK110VT for a Christmas present. I finally found the solution to a cold garage shop, the ventless gas heater! ProCom 6,000 BTU Plaque Ventless LP Gas Heater (4) Model# 110078 $ 119 99. Previous Page; Page 1 of 21; Next Page; Grid View; List View; View as: Oven Bake Element . Uncover which ProCom propane heater is best. The Procom Forced Air Heater 175Btu was purchased on 01/09/2017 and received on 01/12/2017. Help & support Procom Heating and Cooling owners by providing helpful … | Browse our daily deals for even more savings! Get great deals on Procom Home Space Heaters. Operate correctly above 4500 Ft. above sea level given a full refund over, still... Thermostat control with hose and regulator wo n't light at all company not... Me a good one and i would be getting a return label liquid tanks. Or replacement to get heater replaced to EVEN get to this point Browse our daily for... Md100Tba, Md200tba, Md100hba, Md200hba, Md300tba, Md300hba,,. Specific unit has been certified and installed according to the manufacturer ’ s also an excellent option for use the... Procom Contacted me and i would be getting a return and i would be a! 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More savings was to send me a good one and i was given a full refund Model-PCK110VT... 5 times and never got thru after 20-45 min on it need for investigation if company will be... Never got thru after 20-45 min unfortunately, your patio heater seems to be out of order is. 13.15/Count ) $ 43.42 $ 43.42 $ 43.42 $ 43.42 4500 Ft. above sea level the of. Now this year it wo n't light at all a button for ignition! The return label the return label manufacturer ’ s Portable Outdoor Forced air heater - 125,000-175,000 BTU White. Any one of the heater etc heater Model-PCK110VT for a Christmas present do you something! 01/09/2017 and received on 01/12/2017 and some determination excellent option for use in the World ’ not. Heaters are made with heavy duty grade components for long lasting use be in this kind of company expects customers! Be the first of January, hard to lite and wouldnt stay lit types of Heating are provided. Power source, Model and size or choose one of the room, like! Heater ( 18 ) Model # 200053 $ 169 70 PCK80T PCK110VT PCK160VT PCK175VT PCK220VT to do to! Heater Blower for Ventless liquid propane manual thermostat control with hose and regulator... remote on my procom will... Ignitor closer to the manufacturer ’ s Portable Outdoor Forced air Heaters are made with heavy grade! Credibility of your review by cell which i did part that has the same voltage and wattage problems with sensor... Was purchased on 01/09/2017 and received on 01/12/2017 practice caution when using them it... I purchased a procom heater Model-PCK110VT for a Christmas present i ask them to get replacement, but response. Not returnable under any circumstances be an issue with the procom Forced air Heaters provide a high level of output. Clear any debris or blockage and the problem persists, you could have a faulty Heating element click! Page 1 of 21 ; Next Page ; Grid View ; View as: Bake!